Sound Universe International PTE LTD

The terms below are between the Sound Universe International Pte Ltd ("SUI") and the client.



  • A Purchaser accepts all products listed on the client's invoice in good working condition.

  • We are therefore unable to offer refunds or exchanges for any purchase of an Alchemy Crystal Singing Bowl and other products.

  • All inclusions such as bubbles, spots or lines found on Alchemy Crystal Singing Bowl are formed during the firing process and are unique birth markings to each bowl. They do not affect the performance of the Alchemy Crystal Singing Bowls.

  • Alchemy Crystal Singing Bowls must be paid for in full before collection/ shipping.

  • All transaction/bank fees for international payments must be paid for by the client.

  • Shipping is not included in the price of any Alchemy Crystal Singing Bowls. We ship worldwide and the shipping cost varies in different countries. We shall provide an estimated shipping quote upon your request. Please note the estimated price quote is indicative and subject to changes.

  • International shipping may incur additional customs duties or local taxes. Payment of any customs duties or local taxes remains the sole responsibility of the client.

  • All Alchemy Crystal Singing Bowls shipped by SUI are insured to the purchase value of the item, not including the cost of shipping.

  • SUI is not held liable for any damages that occur during transit if the client arranged for a courier service rather than an in-person collection.

  • Reservation of Alchemy Crystal Bowls is confirmed upon the placement of a non-refundable 50% deposit. Shipping will be arranged after full payment is made.

  • Flexible payment options are available - either monthly, or subject to mutual discussion and agreement. The Alchemy Crystal Bowls will be shipped/ collected after making full payment.


Please note that our courses and events are limited to a small number of attendees, to allow for a more personal and intimate experience.


Our cancellation policy and terms are in place to offer clarity and state the attendee's rights in the event of an unexpected cancellation or unforeseen change. The terms below are between SUI and the attendee.


  • All in-person dates are dependent on the current situation with Covid-19 and subject to respective countries' travel regulations and recommendations.

  • Refund 100% of course fee if cancelled four weeks before the course start date.

  • Refund 50% of course fee if cancelled three weeks before the course start date.

  • Strictly no refund for cancellations after midnight two weeks before the course start date.

  • If you are unable to attend the course dates booked, you are entitled to move to the subsequent course. An additional admin fee of SGD100 will be charged per person on top of the course fee. No more than one-course move is allowed per booking.


  • A full refund will be given if more than three days notice is given prior to the session.

  • Strictly no refund for cancellations with less than three days notice.



  • A full refund will be given if seven days or more are given for cancellation before the event.

  • Strictly no refund for cancellations after midnight seven days prior to the event.



  • Any charges incurred for the transfer of refunds e.g. bank fees must be paid for by the client.

  • Invoices must be paid within seven days unless stated otherwise.

  • Under unforeseen circumstances, and in the unlikely event that we have to cancel a course or event, we will fully refund any fee or deposit paid.

  • If flights are required, we advise to take out insurance when buying tickets, to cover any such unlikely event or any other event where you would have to cancel yourself.

  • SUI is not liable for any cancellation fees incurred from flights bookings, travel expenses, accommodation costs and/or any other costs.

  • SUI is not able to offer compensation for any delays or cancellation of any flights, trains, buses or other forms of transport.

  • SUI reserves the right to change the venue prior to the commencement of the event/ course/ workshop.

  • SUI is not held responsible for any loss or damage of personal possessions or valuables of the attendees.

  • We recommend that all overseas attendees having adequate travel insurance to cover any flights once you booked your ticket (and any other cancellations) and medical insurance to cover the duration of the trip.

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